Shipping & Returns

Shipping

Rock Salt Lamps uses Australia Post, Sendle and, occasionally, Fastway Couriers for delivery, anywhere in Australia.  We are not able to offer international delivery so please order if your goodies are to be delivered within Australia.

All orders are sent within 3-4 business days (but usually within 2 business days).

It’s best to leave a phone number when placing your order, as we place phone numbers on our mailing labels so that, for example, if you’re not home, the courier has the option to contact you, to leave your item in a safe location. Australia Post also uses your phone number to send a text when your order is on its way, or due for delivery.

Australia Post – when orders are sent by Australia Post, they are sent regular post, unless express post is specifically requested and paid for.  To track your order, go to auspost.com.au/track/ and enter the tracking number that we email to you when your order is on its way. Satchels are generally left without authority, so if you have a safe place to leave your order, please advise when ordering.

Sendle is a door to door service with full tracking online. We send an email when your order has been despatched, and Sendle also sends an email with tracking details. A street address, not a Post Office address, is required. Satchels are generally left without authority, so if you have a safe place to leave your order, please advise when ordering.

Fastway Couriers is a door-to-door service with full tracking online. A street address (not Post Office address) is required and someone needs to be there at the time of delivery to sign for the goods (unless you have left instructions with your order where your parcel may be safely left, or a phone number, in which case the courier may contact you to make alternative arrangements). Satchels are generally left without authority, so if you have a safe place to leave your order, please advise when ordering.

Please contact us should you have any concerns about your delivery.

Returns

Should you have any issues with your order, please contact us so that we can work out a solution.

Returns will be accepted within 14 days of purchase.

Please note that the customer must pay shipping costs when returning an item, as all items are checked and tested to be in full working order, prior to despatch (and are wrapped with great care to prevent damage in transit).  We will process returns once the item is returned to us, in original condition, with all packaging intact.

Our processing takes 24 hours from receipt, so please allow up to a week your refund to be deposited back into PayPal (or your bank).  Please note we don’t charge a re-stocking fee (usually 10%) for returned orders, and the original delivery fee is not refundable.  If you are exchanging your item then return delivery will be charged to you.

We love our products and take great care in selecting and packing them, to make sure that you love them too.

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