Shipping & Returns
Rock Salt Lamps uses Australia Post for delivery, anywhere in Australia. We do not offer international delivery, at this point.
All orders are usually sent within 2 business days.
It’s best to leave a phone number when placing your order, as we put phone numbers on our mailing labels so that, for example, if you’re not home, Australia Post has the option to contact you, to leave your item in a safe location. Australia Post also uses your phone number to send a text when your order is on its way, or due for delivery.
Orders are sent regular post, unless express post is specifically requested and paid for. To track your order, go to auspost.com.au/track/ and enter the tracking number that we email to you when your order is on its way. Items these days are often left without authority, so if you have a safe place to leave your order, please advise us when ordering.
Please contact us should you have any concerns about your delivery.
Should you have any issues with your order, please contact us so that we can work out a solution.
Returns will be accepted within 14 days of purchase.
Please note that the customer must pay shipping costs when returning an item, as all items are checked and tested to be in full working order, prior to despatch (and are wrapped with great care to prevent damage in transit). We will process returns once the item is returned to us, in original condition, with all packaging intact.
Our processing takes 24 hours from receipt, so please allow up to a week your refund to be deposited back into your bank. Please note the original delivery fee is not refundable. If you are exchanging your item then return delivery will be charged to you.
Globes – as we test each globe prior to sending, there is no warranty for globes.
Cords – all cords have a 12 month warranty.
We love our products and take great care in selecting and packing them, to make sure that you love them too.